Returns & Exchanges

At Innovist, we stand by the quality of our science-backed beauty products and offer a hassle-free 15-day return policy for unused items. If you are not completely satisfied with your purchase, we are here to ensure a smooth resolution through a refund or exchange.

1

Initiate Request

Log into your Innovist account and navigate to the 'My Orders' section to select the items you wish to return or exchange within 15 days of delivery.

2

Quality Inspection

Ensure the product is in its original packaging with all seals intact, then upload a clear photo of the item for our team to review and approve.

3

Free Pickup

Once your request is approved, our courier partner will arrive at your doorstep within 48-72 hours to collect the return package at no additional cost.

4

Refund Processing

After the item reaches our warehouse and passes a final check, your refund will be credited to your original payment method or Innovist wallet within 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing